CONTACT AND ORDER / DESPATCH INFO
Despatch - Please note due to the current pandemic, we have restricted our postage days to Thursday and Saturdays
All standard UK postage is sent 2nd class and estimates at 3-4 working days with Royal Mail.
Postal upgrades are available at checkout.
International shipping and estimated postage times.
Standard international postage has no tracking, if you require tracking an upgrade option is available.
Due to COVID some delays may be experienced especially with orders to Canada and the US. Please allow up to 4 weeks in some cases. We advise the tracking option for those orders.
Once we have packed and despatched your orders, we can not be held accountable for any delays due to the current pandemic or postal service logistical services.
If standard postage is selected at checkout, your order will not be available as tracked. If you require tracked, please choose postage update at checkout.
Please note all EU orders will be subject to import VAT from 1st July ‘21 and will be payable by the customer upon arriving at the country of import
Despatch times - the first working day begins the first full working day after an order is placed.
(Please allow extended despatch times over seasonal periods such as Halloween and Christmas)
Art prints and greetings cards 3-5 working days (please allow extended times during seasonal periods due to high demand.)
Pin badges 3-5 working days
Mugs/Drinkware 5-7 working days (mugs are always sent separately to prints as they require a specialist smash proof box)
Sunglasses 7-10 working days
Phone Cases 5-7 working days
Tote Bags 10-15 working days
Blankets 7-10 working days
T shirts made to order/times vary. Check product description. Average of 15 working days. Blank garments are ordered every Monday.
Pre-ordered apparel is 15 working days from end of pre order
Tea Towels 7-10 working days
Beach Towels 5-7 working days
Mystery Boxes 7-10 working days
Seasonal decorations - please read product listing for information (some may be pre-ordered items)
Please contact us below for queries.
Returns and exchanges
We happily accept returns and exchanges with prior correspondence.
If you have received damaged items, please contact us straight away with your order number and photographic evidence of any damage.
Apparel Returns - as all items of clothing are made to order (size specific) we can not accept returns or exchanges on these
Pre Ordered Products - Pre ordered items are printed/manufactured by a third party. All orders placed by the end of pre order dates are then placed on order with the manufacturer and paid for by You're So Cool.
Due to this, any order cancellations once pre order has ended will not be refunded in full.
Refunds can be offered minus the cost of the item paid by You’re So Cool.
No refunds will be given until items have been returned or proof of damage has been submitted
Lost orders - we can not be held responsible for any delays due to COVID. Please allow and extended time period for your items to arrive. If your items do not arrive at all, please allow us time to file your case with our local mail provider in order to receive the cost of items and postage back.
5 weeks is the longest we allow for reporting of lost or damaged items.